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Pacific Technology

CONTACT US

Stockton Helpdesk
209-946-7400
helpdesk@pacific.edu
Hours: 7:30 a.m. - 6:30 p.m. Mon -Fri


CONTACT US

Sacramento Helpdesk
916-739-7325
_helpdesk@pacific.edu
Hours: 8:00 a.m. – 6:30 p.m. Mon - Fri


CONTACT US

San Francisco Helpdesk
415-929-6514
pchelp@pacific.edu
Hours: 7:30 a.m. - 5:30 p.m. Mon -Fri.

Night Clinic Hours: 7:00 a.m. - 8:00 p.m.
Mon -Thu

CONTACT US

Business Office
209-946-7371
Hours: 8:00 a.m. - 5:00 p.m. Mon - Fri


Welcome!

Pacific Technology provides software, services and technical support to help you get the most out of your time at the University.

   Services 

Click on the following images to view brochures for Faculty, Staff and Students regarding the services provided by Pacific Technology. 

Staff/Faculty Students

2017 Customer Satisfaction Survey

Results

About the Survey

The Pacific Technology Division continues to strive for excellence in an ongoing effort to enrich the experience of our customers and educate them on how to use our services. In the fall of 2017, Pacific Technology in partnership with the Information Strategy and Policy Committee administered a customer satisfaction survey to students, staff and faculty at all three campuses. The goal of this survey is to assess the perceptions of our customers on the various aspects of Pacific Technology’s services.

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What we are doing to improve awareness about our tools and services:

  • Creating targeted online brochures for students and faculty
  • Developing a service catalog detailing the services we provide

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What we have done to improve your experience:

  • Added an additional Helpdesk in the library at the Stockton campus
  • Expanded the capability of ServiceNow to offer customers status updates

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What we are doing to improve:

  • Engaging a mechanism on ServiceNow to obtain ad hoc, as well as, ongoing feedback after every service call or in-person contact

DUC


What we are doing to improve:

  • Offering a mechanism on ServiceNow to obtain ad hoc, as well as, ongoing feedback after every service call or in-person contact

DUC

Thank you!

Pacific Technology wishes to thank everyone who took the time to give us their feedback. At Pacific Technology, our customers are our first priority and we take their feedback very seriously. As we continue to take a deeper dive into the results of this survey, we will continue to enhance our services.